We have different return policies for physical and digital products to ensure transparency and fairness to all our customers.
We offer a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@clarityoasis.com.
If your return is accepted, you will be responsible for the return shipping cost, and we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at care@clarityoasis.com.
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
All sales of digital products (including downloadable content such as eBooks, journals, workbooks, etc.) are final and non-refundable. The only exception is the 12D Chakra Meditations, which may be eligible for a refund under our 30-day return policy if specific issues arise.
We understand that digital products are different from physical items, and we appreciate your understanding of our policy regarding these types of purchases. If you have questions or concerns about a specific digital item, please contact us.
Therapy sessions can be canceled or rescheduled up to 24 hours in advance. Any cancellations made less than 24 hours before the session will be charged the full session fee.
If you do not attend a scheduled session without providing notice, the session will be considered non-refundable.
If you have purchased a package of sessions, refunds are only available for any unused sessions within the first 30 days of purchase, provided no sessions have been used.
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases, aromatherapy oils, or smudge bundles (e.g., sage or palo santo) due to their potentially flammable nature. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@clarityoasis.com.
